Southwest Airlines Booking & Cancellation

Southwest Airline is one of the world’s largest low-cost and prominent airline of America headquartered in Dallas, Texas. It operates through a network of 101 destinations in USA and other routes in 10 nations. Southwest offers promising range of services to its customers. It has set up an affirmative repo among its flyers. You will have lot of reasons to enjoy with your Southwest Airline flight.

If you are planning your tour with Southwest Airlines this article will drive to your destination in a more planned way. Here we will discuss about flight booking, flight status, check-in, refunds and cancellations, customer support.

Southwest Airlines Flight Booking

You can book your ticket online, at airport or from a trusted travel source. Here I will guide you how to book tickets online with Southwest Airlines.

Steps to book tickets online

  • Visit Southwest Airlines official website in your browser.
  • You will get several links below the official site link, hit on Book a flight.
  • You will be redirected to reservation panel.
  • There you will get options of Round trip, One way, Multi-city.
  • In Round trip you have to enter an additional field of Return date and in multi-city you need to enter Destination 2.
  • So click on your desired choice.
  • Enter your departure and arrival destinations in their Depart and Arrive fields along with depart date.
  • So click on your desired choice.
  • Enter your departure and arrival destinations in their Depart and Arrive fields along with depart date.
  • Select your preferred timing of flight from Time of Day field drop down menu. Well this is optional you may skip if you wish.
  • Then enter the number of passengers traveling with you in Adults and Seniors field.
  • Apply any Promo Code if available. This too is optional.
  • Then enter on Search tab and you will be redirected to several flight options page.
  • Select your preferred timing of flight from Time of Day field drop down menu. Well this is optional you may skip if you wish.
  • Select your desired flight and follow the onscreen instructions to complete the rest of the process of your booking.
  • Then enter the number of passengers traveling with you in Adults and Seniors field.
  • You can even check any special offers or reward points to get discount in your booking.

Southwest Airline Check-in

Southwest Airlines provides you several alternatives of flight check-in. They are given below:

  • Online Check-in (Web check-in): You can do online check-in between 60 minutes to 24 hours of your scheduled departure.
  • Early Bird Check-in: You can automatically check-in by this service and your boarding position will be allotted so that you can board earlier. For this you need to pay an extra amount per segment.
  • Mobile Check-in: You can do mobile check-in with your device in between 60 minutes to 24 hours of scheduled departure.
  • Curbside Check-in at Airport: You can perform curbside check-in for your Southwest Airlines domestic flights at airport between 60 minutes to 3 hours before scheduled departure of your flight.
  • Self Service kiosk Check-in at Airport: Southwest Airlines permits you to do self service check-in at respective airports from 30 minutes to 3 hours before scheduled departure.
  • Ticket Counter Check-in at Airport: Southwest Airlines allows you to do ticket counter check-in at respective airport counters from 30 minutes to 3 hours before scheduled departure.

Southwest Airline Flight Status

  • You can very easily check your flight status with Southwest Airlines.
  • Visit their official page in your browser. You will get options of bookings, check-in, flight status, change/cancel alternatives.
  • Tap on flight status and you will be redirected to flight status page.
  • Enter your departure and arrival destinations in their Depart and Arrive fields.
  • Then input your date of journey in Travel date field.
  • Flight field is optional you may or may not enter. Further click on Search tab.
  • You will get information regarding the availability of flight.

Southwest Airlines Change Flight

For flight change the very foremost factor you need to notify is whether your ticket is refundable or not. With non-refundable ticket you cannot change your flight online but yes you can submit a form as a request to change your flight. Customer support team will try their level best to assist you.

Under flight change custom you have to review their change fees it actually depends on your route and destination.

Steps to change flight with Southwest Airlines

  • Visit their official page in your browser. You will get options of bookings, check-in, flight status, change/cancel alternatives.
  • Tap on change/cancel flight and you will be redirected to change flight page.
  • Enter your Confirmation Number, First Name and Last Name.
  • Select on Change flight checkbox and hit on Search tab.
  • Follow the onscreen instructions to complete the procedure.
  • You can contact with Reservation team for further assistance.

Southwest Airlines Cancellation Policy

Fortunately Southwest Airlines doesn’t impose any amount as a cancellation charge. If you have cancelled a flight for which you have paid cash, your money will be refunded in a credit (called a travel fund by Southwest Airlines).

And if you have paid via Rapid reward points, you would get a full points refund. Cancellation policies vary with the category of ticket you have purchased.

Wanna Get Away Tickets

Wanna Get Away tickets have slightly complex norms regarding flight cancellations than Business Select or Anytime fares, but still it’s quite customer friendly. You can cancel your booking up to 10 minutes before your flight.

These tickets have lowest price fares that Southwest offers, and for personal travel most of the people prefer this class. Cancelling a Wanna Get Away purchased via cash, entire amount will be saved as a reusable travel funds for future utilization.

This travel fund must be employed within a year of ticket booking. However Southwest Airlines revitalizes expired travel funds under some affordable charges.

And if you have bought tickets with Rapid Reward points, you will get back your points in Southwest accounts. Associated taxes with the booking will be used as reusable travel fund.

Note: Save your confirmation number of cancelled flights for future access of travel funds.

Business Select, Anytime and Senior Tickets

Business Select, Anytime and Senior Tickets have expensive tickets but their cancellation policy is pretty good. Your entire purchase amount will be refunded to your original mode of payment.

If you didn’t cancel your flight atleast 10 minutes before take off your purchase amount will be added to your travel fund.

Flights paid with Gift Card

Flights booking using Gift card is completely non-refundable and have certain rules different from cash or reward points. They have earlier expiry date of travel funds rather than cash or reward point.

Southwest Airlines Refund Policy

Basically not all the bookings are refundable but they are reusable, if you cancel your booking at least 10 minutes prior to the departure of your scheduled flight.

For refundable ticket-less flight reservation only:

  • If your flight has not departed, you may apply for a refund plea:
  1. Online at their official website, after flight cancellation process
  2. By calling their reservation department
  3. By calling customer support team
  4. By writing to Refunds Department at their official address
  • If your flight has departed, you may apply for a refund plea:
  1. By calling their reservation department
  2. By calling customer support team
  3. By writing to Refunds Department at their official address
  • If you have already cancelled your flight online but didn’t apply for refund request:
  1. By calling customer support team
  2. By calling their reservation department
  3. By writing to Refunds Department at their official address
For non-refundable flight reservation within 24 hours of booking:

If you cancel a non-refundable flight reservation within 24 hours of booking, Southwest offers you a refund of your original amount of payment.

Southwest Airlines Customer Service

Southwest Airlines have quite supportive customer service which helps you round the clock. You can contact them on their official dashboard, phone, email and other different community forums. They try level best to resolve your issues or queries quickly. Several customers have appreciated the customer service of Southwest Airlines.

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